Category - Content Marketing

19
Nov

The plain language impact on your call center staff

The plain language impact on your call center staff Our series of interviews with Jack Nelson (former Executive Vice President of Operations for CVS Caremark) concludes with an exploration of the role of plain language in healthcare communications. Jack’s current role sees him take care of PBM (Pharmacy Benefit Manager) Operations and its large, fast-paced …

6
Nov

Healthcare Webinar: How to be compliant and engaging with your member communications

Healthcare Webinar: How to be compliant and engaging with your member communications. (Slide Deck and Recording) Ensure even the most legal content is customer experience-driven, featuring Prof. Christopher R. Trudeau, JD. This webinar is now over. We held it on Thursday, November 21st 2019 12pm (EST) And here is the original webinar description When 86.6% …

5
Nov

The importance of empathy in customer experience

The importance of empathy in customer experience. The second article in our series of three (view the first article here) interviews with Jack Nelson strikes on a recurring theme. The notion that healthcare is a hugely emotional topic. Jack has seen this first-hand. He has 25 years of experience working in the US healthcare industry, …

4
Nov

VT Readability 2.3 now available on-premise

VT Readability 2.3 is now available to download for our on-premise customers. To download the latest upgrade, contact our support team at support@visiblethread.com This release includes updates to core Readability features as well as support for teams in Readability and Insights Reports. These features were rolled out to our cloud customers last Month. For more …

24
Oct

Call Center Operations – The productivity paradigm within the healthcare industry

The productivity paradigm within the healthcare industry Recently, we caught up with Jack Nelson, former Executive Vice President of Operations for CVS Caremark. Jack has over 25 years of experience working in the US healthcare industry. In his former role he took care of Core PBM (Pharmacy Benefit Manager) Operations, and is a dedicated member …

7
Oct

St. James’s Place’s terms on charges ‘obscure’, study says

St. James’s Place’s terms on charges ‘obscure’, study says ORIGINAL POST: https://www.telegraph.co.uk/investing/news/st-jamess-places-terms-charges-obscure-study-says/ Harry Brennan, 4 OCTOBER 2019 • 6:02AM   St. James’s Place fails to make its terms and conditions completely clear to customers, according to a study by language experts VisibleThread. It analysed 100 web pages at Britain’s biggest wealth manager, including investment documents, finding …

30
Sep

How plain language cuts call center costs

How plain language cuts call center costs How do you keep call center costs down? You could: Track agents’ performance Address training needs Change up staffing models Consider outsourcing No doubt you’re already looking into a few of these. But there’s something that many organizations overlook, that could make a huge difference to your bottom …

30
Sep

Asset manager, chi ha il sito web più efficace?

Asset manager, chi ha il sito web più efficace? di Davide Mosca – Funds People Italia 25 Settembre 2019   FONTE: https://it.fundspeople.com/news/asset-manager-chi-ha-il-sito-web-piu-efficace   Le parole sono importanti. Una banalità se l’argomento trattato rientra nell’ambito della comunicazione, ma un principio che dovrebbe essere tenuto bene a mente dalle case di gestione per non diminuire, o azzerare, …

24
Sep

VT Readability 2.3 released to cloud customers

VT Readability Version 2.3 Released to Cloud Customers VT Readability version 2.3 is now available to all cloud customers. This release includes updates to core VT Readability features as well as the VT Insights dashboards. Major highlights in this release include: Support for Teams in Readability and Insights Support for language specific watchwords The ability …

24
Sep

APMP NCA – “New Horizons”

APMP-NCA Mid-Atlantic Conference (MAC) – ‘New Horizons’ 16 – 17th October 2019 We are looking forward to joining contract and proposal experts this year in Virginia hosted by the second largest APMP Chapter worldwide. The theme this year: New Horizons. The APMP-NCA Mid-Atlantic Conference (MAC) is asking us to look beyond our current horizons to …

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